Support channels

RankFrame support is handled by the team at 7 Seers. There are several ways to reach out depending on the urgency and nature of your question.

In-plugin live chat

The fastest way to reach the RankFrame team is through the live chat built into the plugin sidebar.

Open RankFrame in Framer and look for the Support link in the left sidebar. A green dot next to it means the team is online and available. Click it to open a live chat conversation. If the dot is grey, the team is currently offline. You can still send a message and the team will reply when they are back online.

Live chat is available for all paid plan users. Trial users can also access it for general questions.

Email

For detailed questions, account issues, billing concerns, or anything that requires a longer back-and-forth, email the team directly at hello@7seersmedia.com.

Include your account email, a description of the issue, and any relevant screenshots. The more context you provide, the faster the team can help you.

Help Center

The RankFrame Help Center covers every feature in the plugin. Search for the topic you need or browse by category. Most common questions are answered there.

X (Twitter)

X (Twitter) — @Rank_Frame

You can also reach the team on X for quick questions or to share feedback.

Response times

Response times depend on your plan and how you reach out.

• Agency plan: Priority support. Live chat and email responses within a few hours during business hours.

• Personal plan: Standard support. Live chat and email responses within one business day.

• Free trial: Live chat and email support available. Response within one business day.

Business hours for the RankFrame team are Monday through Friday, 10am to 7pm IST (India Standard Time). This is UTC+5:30.

What to include in your support message

To get the fastest resolution, include the following in your message.

• Your account email address

• A clear description of what you were trying to do

• What happened instead (the error or unexpected behavior)

• Screenshots of the issue, if possible

• Your current plan (Free Trial, Personal, or Agency)

You can also share feedback on @Rank_Frame or in the Framer Community. The team reads all of it.

Feature requests and bug reports

Feature requests and bug reports can be submitted by emailing hello@7seersmedia.com directly. Include a clear description of the feature or bug. The team reviews all requests and prioritizes them for future releases.