Before You Email: (1) Check this help center — most feature questions are answered in the documentation. (2) Try the fix described in the relevant troubleshooting article. (3) Recrawl the site using the Recrawl Website button if data looks stale. (4) Reconnect Google in the Submit Indexing Setup tab if indexing is failing. (5) If still stuck, email hello@7seersmedia.com with the details listed below.

Support Email

hello@7seersmedia.com is the primary channel for all support requests, billing questions, account issues, and bug reports. Include your account email, a description of the issue, and any screenshots or screen recordings that help explain the problem. The more detail you provide, the faster the team can diagnose and resolve your issue.

Support Indicator in the Plugin

The Support button at the bottom of the left sidebar has a green dot when the team is online. Click the Support button to initiate a conversation or open the support interface. When the dot is absent or grey, you can still send a message and the team will respond on the next business day.

Agency Plan Priority Support

Agency plan subscribers receive priority responses. If you are on the Agency plan and waiting longer than expected, mention your plan tier in your support message. This helps the team route your request to the front of the queue.

What to Include in a Support Message

Including the right information upfront saves back-and-forth. When you email support, provide the following:

• Your account email address

• Plugin version (visible in the RankFrame panel)

• Your Framer site URL

• Description of the issue (what you expected vs. what happened)

• Steps to reproduce the issue

• Screenshots or screen recordings if relevant

Billing and Account Issues

For billing portal questions, plan changes, and refund requests, email hello@7seersmedia.com. All billing is processed through Polar.sh. Reference your Polar.sh order ID when asking about a specific payment so the team can locate your transaction quickly.

Personal Plan Site Transfer

Disconnecting or switching the connected site on a Personal plan requires emailing hello@7seersmedia.com. This is the only account action that requires manual team intervention. Include your account email and the site URL you want to connect in your message.

Documentation and Help Center

The Documentation button (book icon) in the left sidebar links to the RankFrame help center. Check documentation first. Most feature questions, setup steps, and troubleshooting scenarios are covered in detail there. The help center is updated alongside every major plugin release.